Support

Stio support

Stio support covers Stio Photo, Stio Music, account access, uploaded media, generated assets, reports, billing questions, and privacy requests for product-scoped mobile and web workspaces.

Contact

Email support@stio.ai with the product name, account email if one is attached, job or asset id if available, device platform, and a short description of the issue.

Response expectation

We aim to review standard support requests within two business days; this is a response target rather than a guaranteed service level. Billing, account access, safety reports, and data deletion requests are prioritized when enough account or session context is included.

Data deletion

Signed-in users can request an export or start deletion from the account page on Stio Photo or Stio Music. Account deletion requires a code sent to the verified Google email and applies to the unified Stio account. Guest-session or assisted requests can be sent to support@stio.ai with the product name and available session details.

Billing support

For subscription or credit questions, include the product name, store platform, transaction id when available, plan, and approximate purchase time. Photo and Music balances are reviewed separately.

Web customers can manage payment methods, invoices, plan changes, and cancellation through Stripe Billing Portal from the product account page.

Product scope

Stio Photo and Stio Music share platform authentication and support operations, but product media, generation jobs, credits, reports, and purchase records are handled as separate product-scoped data.