Let’s get you listening again.

Check your connection and audio output, then tap Try again in the player. If the issue continues, include the story title and any message shown in the app.

Open Settings, then Subscription & purchases. Purchases can be restored in the app; billing, cancellation, and refund requests are managed by Apple or Google.

Premium users can tap Download on the player. Tap again to pause or resume, and use Settings → Downloads to inspect storage, cancel a transfer, or remove one or all stories. A completed download is checked before offline playback. If Premium expires, the file stays on the device but remains locked until Premium is active again.

Anonymous product analytics can be turned off in Settings. Where required, the Ad privacy choices row lets you review consent choices provided by Google. Signed-in users can request Listen account deletion from Settings or the account deletion page.

Include the story title, exact timestamp, and a clear explanation. For a copyright report, identify the protected work and your authority to act for the rightsholder.

When you contact us, include your device model, operating system, app version, and the approximate time of the issue. Never send a store password or complete payment details.