Effective June 4, 2026

Terms of Service

These terms govern access to Stio websites, product workspaces, generation tools, credit systems, and media asset features.

Use Of The Service

Users are responsible for the media they upload, the prompts and parameters they submit, and the way generated outputs are used.

Accounts

Stio uses Google for account registration and sign-in. Users are responsible for maintaining access to their Google account and for all activity performed through their Stio sessions. Stio may suspend access when needed to protect users, payments, providers, or the service.

Credits And Jobs

Credits are product-scoped. Generation jobs may reserve credits while queued or running and settle credits after successful completion. Failed or cancelled jobs release their credit hold. Credits are not currency, are not transferable between users or products, and have no cash value except where required by law.

Subscriptions And Purchases

Web subscriptions are billed through Stripe and renew automatically at the displayed interval until cancelled. Users can manage payment details, invoices, plan changes, and cancellation through the billing portal linked from the account page. Cancellation applies to future renewals and does not normally reverse credits already granted. Refunds and purchase reversals may remove the corresponding product credits and are handled according to the purchase provider policy and applicable law. Native purchases, when enabled, are also subject to Apple or Google store terms.

Media Rights

Users should only upload media they have the right to process. Stio does not grant rights to third-party content included in uploads or outputs.

AI Results

AI results can be inaccurate, unexpected, or similar to material made for other users. Users must review outputs before publishing or relying on them. Stio does not promise that an output is unique, error-free, suitable for a particular purpose, or free of third-party claims.

Prohibited Use

Users may not process content unlawfully, violate privacy or intellectual property rights, impersonate others deceptively, exploit minors, create abusive or non-consensual intimate material, distribute malware, evade service controls, or interfere with Stio infrastructure or providers.

Operational Limits

Stio may apply upload limits, rate limits, report review, abuse prevention, and service availability controls. Service availability and generation time can vary with third-party infrastructure and AI providers.

Account Deletion

Signed-in users can start deletion from a product account page. Deletion is global to the shared Stio identity, revokes sessions, cancels active web subscriptions where configured, removes direct identity fields, and schedules private media for physical deletion. Records required for payment disputes, fraud prevention, accounting, or law may be retained.

Contact

Questions about service access, billing, or these terms can be sent to support@stio.ai.

Changes

Stio may update these terms as product, billing, authentication, and processing capabilities evolve.