stioPRIVACY
Stio Listen Privacy Policy
Last updated: September 4, 2026
Overview
This policy explains how Stio (“Stio,” “we,” “us”) handles information when you use the Stio Listen mobile app, website, optional independent account, and support channels. The app does not require an account to begin listening and does not request access to your microphone, camera, contacts, or precise location.
Optional Stio Listen account
If you sign in with a supported provider such as Google or Apple, that provider gives Stio Listen a verified provider identifier, email address, display name, and basic profile information. Stio stores a Listen-only user record, secure session and refresh-token records, account audit events, and any export or deletion request needed to provide the account lifecycle. The same email does not connect this account to Stio Photo or Stio Music.
Information stored on your device
Playback position, playback speed, language, continuous-play preference, sleep timer state, daily free-listening usage, reward eligibility, and the state of offline downloads are stored locally. When a Premium user chooses Download, the selected story audio and its integrity metadata are stored in app-managed device storage. Downloads are scoped to the independent Listen identity and language, remain on the device if Premium expires but are locked until entitlement returns, and can be removed individually or all at once in Settings. Local information is also removed when you clear app data or uninstall the app.
Purchases and subscriptions
Apple App Store or Google Play processes payment. RevenueCat helps us retrieve products and determine whether the app user is entitled to Premium. If you sign in, the app may link the Listen-only account to its RevenueCat app-user record so the entitlement can be restored on supported devices. We may receive product identifiers, purchase and renewal status, country or storefront, and an app-scoped identifier. We do not receive your full card number or store password.
Advertising
Free listeners may choose to view a Google Mobile Ads rewarded ad for additional listening time. Depending on your region, device settings, and consent choices, Google may process IP address, device or advertising identifiers, coarse location inferred from IP, ad interactions, and diagnostics. The app requests consent where required and provides an in-app link to revisit ad privacy choices when the platform makes that option available. Premium listeners are not asked to view rewarded ads.
Product analytics
Anonymous product analytics is enabled by default. It uses an app-generated identifier, app version, platform, language, story identifier, and product events such as play, pause, completion, paywall view, purchase outcome, or rewarded-ad outcome. We do not include story audio, support messages, payment details, precise location, or your name in product analytics. You can turn analytics off at any time in Settings; doing so clears events waiting on the device.
Support communications
If you contact support, we process your email address and the information you send, such as device details, issue descriptions, and attachments. We use it to respond, prevent abuse, and improve reliability.
How we use and share information
We use information to deliver audio, remember preferences, verify Premium access, provide optional rewards, measure reliability and conversion, comply with law, and protect the service. We share only what is needed with hosting and content-delivery providers, Apple or Google, RevenueCat, Google Mobile Ads, our configured analytics processor, and professional advisers or authorities when legally required.
US state privacy notice
Depending on state law, identifiers and app activity used for personalized advertising may be considered “sharing” for cross-context behavioral advertising. We do not sell personal information for money. You can use in-app ad privacy choices and device-level advertising controls to opt out where available. We do not use sensitive personal information to infer characteristics. You may request access, correction, deletion, or appeal by contacting us; we will verify and respond as applicable.
Retention, security, and transfers
Queued analytics events are bounded on-device and removed after successful delivery or when analytics is disabled. Listen account and session data is retained while needed to provide the account, protect the service, and meet legal obligations. A verified deletion request revokes that Listen account's sessions and removes its direct identity data without affecting another Stio product. Service providers retain subscription, advertising, analytics, and diagnostic records under their settings and legal obligations. Support and audit records are kept only as long as needed for the request, security, accounting, disputes, and law. We use reasonable safeguards, but no system is completely secure. Information may be processed in the United States and other countries where our providers operate.
Children
Stio Listen is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided information, contact us so we can investigate and delete it where required.
Your choices and contact
You can turn off product analytics, review available ad privacy choices, limit advertising identifiers in device settings, cancel a subscription in your store account, and remove one or all offline downloads in Settings. Clearing app data or uninstalling removes other local app data. Signed-in users can request a Listen account export or begin verified deletion in account settings. Deleting the account does not cancel an App Store or Google Play subscription, which must be managed separately with the store. For privacy requests, email privacy@stio.ai. For general support, email support@stio.ai.